Yes! If a mushroom you discovered on our social media is sold out or can’t be found on our website, you can still purchase it through a custom order. Just contact us at service@claramorn.com, let us know which mushroom you love and the quantity you need, and we’ll create a custom listing for you and share the estimated production time.

We always strive to ensure that the actual item matches the photos as closely as possible. However, since each piece is carefully handmade, there may be very minor differences in color, shape, or handcraft details. These slight variations are normal, do not affect the quality or appearance, and make each piece unique and special. You can rest assured that the product you receive will reflect the style and quality shown in the photos.

Our handcrafted clay products are made from resin clay and are purely handmade. Please handle them with care. Do not soak in water, spray water, or expose them to direct sunlight, as moisture and extreme heat may damage the pieces. During shipping, small decorative items such as glass beads or clay powder may fall off—this is normal. Handmade items may also have visible handcraft marks, which are a natural part of their charm. To clean, keep the pieces dry; if dust accumulates over time, gently remove it with a soft brush or a blow dryer on a cool setting. With proper care, these pieces can be preserved for a long time.

We ship to most countries in Europe, North America, and Asia. However, due to shipping restrictions or logistics limitations, delivery may not be available to certain countries. If you find that you cannot place an order to your location, please contact us at service@claramorn.com, and we will assist you in checking possible solutions.

After your order ships, you will receive a tracking number via email. Please use this to monitor your shipment status. If you have not received tracking details or need help, contact us and we’ll assist you.

If your order has not yet shipped, we may be able to modify it. Once the order has been packed or shipped, changes cannot be made. Please contact us as soon as possible if you need to make changes.

If your package is marked as lost or returned to sender, please check the delivery address was entered correctly and follow instructions from your local courier. If issues persist, contact us and we will work with you to resolve it.

If your order arrives damaged, contact us within 14 days of delivery with clear photos of the damage. We aim to respond quickly and may require return of the damaged items. Return shipping costs due to damage are covered by us.